Refund and Return Policy for Yolo Luxury Hair
Refund Eligibility:
Refunds are eligible only if requested before the order status changes to “In Transit” or “Shipped.” Once the order has reached this status, we cannot process a refund until the customer has received the hair and met specific conditions outlined below.
Return Eligibility:
Returns are accepted under the following circumstances:
- Faulty Wig:
If the wig has manufacturing faults or defects, we will gladly accept returns and process a refund. Please contact our customer support at support@yololuxuryhair.com within 7 days of receiving the hair, providing images and a detailed description of the faults. - Incorrect Item Received:
In the event that a customer receives a different item than what was ordered or if the received item does not match the description, we will accept returns and process a refund. Contact our customer support within 7 days of receiving the hair to initiate the return process.
Return Process:
To initiate a return, please follow these steps:
- Contact Customer Support:
Email our customer support at support@yololuxuryhair.com with your order number, images of the faults (if applicable), and a detailed explanation of the issue. - Return Authorization:
Our customer support team will review your request and provide instructions on how to proceed if the return is eligible. Please wait for a return authorization before sending the product back. - Return Shipment:
Ship the hair back to our designated address following the provided instructions. The customer is responsible for the return shipping costs. - Verification and Refund:
Once we receive the returned hair, we will inspect it for faults or discrepancies. If the return is approved, we will process a refund to the original payment method.
Contact Information:
If you have any questions or concerns regarding refunds and returns, please contact our customer support at support@yololuxuryhair.com